FAQ: Shipping
YokoDana Kimono
Shipping & Packing Information Page
General Information:
We have been in the export-import business since 1989. Over the years we have shipped to many countries so have experience with the procedural variations found in different countries. The following FAQ have been accumulated and reflect the sorts of questions we get concerning shipping our vintage Japanese kimonos and fabrics worldwide. If you have a new question, please send it to us via our webmail page HERE.
- SHIPPING OPTIONS for USA Customers: US Postal Service, FedEx Ground & United Parcel Service(UPS)
1. US Postal Service(USPS) Rates:
GENERAL INFO on USPS Rates:
The most recent rate changes by the US Postal Service have resulted in dramatic changes to our shipping options for USA customers. As a result of these USPS changes we have added a much less expensive shipping option using FedEx Ground(tm) and a discounted UPS rate that our USA customers can choose when USPS Postage is too high. Details on FedEx Ground & UPS options are below.
2. SUMMARY of Postal Changes:
Please note how these changes affect YokoDana Kimono's USA shipping rate options:
A note about Flat Rate Priority Boxes: At present we are unable to automate our ecommerce cart to include the Flat-Rate Priority Box options during normal check-out. When appropriate for the particular product we will use the flat rate Priority Mail box and refund the difference.
B. FLAT RATE PRIORITY BOXES (USA only):
Flat-Rate Priority boxes are available from the US Postal Service, but their sizes will not fit most of our bulk kimono packages. Also, even the largest flat-rate USPS Priority box causes kimonos/fabrics to be greatly wrinkled, so we do not recommend it. But, if you wish us to use flat-rat boxes, please leave a comment in your order form. Questions before ordering? Please use contact tab, or WEBMAIL CONTACT FORM HERE.
3. UPS & FedEx Ground Shipping options for USA, Mexico and Canada customers:
Update, February 18, 2021:
For continental USA. Canada & Mexico customers you will see a UPS and FedEx rate when checking out. It will be listed along with US Postal Service rate options. Just select your preference when checking out. Rates are calculated real-time by our system during checkout. The exception is for orders of multiple products whose total weight is more than 30lbs. In such cases we ask you to contact us before ordering, or, you can order and we'll advise you of any adjustment / refund in shipping costs after you submit your order. We only charge actual shipping costs.
-
Questions? Please contact us through the contact button on our website or send email to us at the following address (not an email link) -> :
-
Where do you ship? We ship worldwide: Anywhere that the U.S Postal Service, United Parcel Service(UPS), and FedEx, we ship to. To see the list of countries we have shipped to, click here. If you are our first customer from a country we've never shipped to in the past, we discount your purchase price and/or give you extra product as our way of welcoming you to YokoDana Kimono.
-
Shipping Costs USA & International: We use a postage and shipping cost interface with the US Postal Service, UPS, FedEx and DHL International via shopify.com as well as other international options for customers ordering from outside USA. We also use GlobalPost(TM) for international shipments as alternative to US Postal Service.
|
*Important Note about Shipping Cost for orders totaling over 30 pounds: We charge actual shipping postage, calculated real-time by our cart during checkout. However, our maximum size shipping cartons are for up to 30 pounds of product. Therefore, in orders requiring more than one carton there may be an adjustment to your shipping charges. We are unable to do this real-time in the cart during checkout at this time, so we will advise of any adjustment during order confirmation if your order totals more than 30lbs of product. We apologize for any inconvenience. |
-
USA Customers( Including Hawaii, Alaska & US Territories, APO: You can select your grade of shipping when completing your check out. If you need your item in a hurry let us know in the comments section of the order form or by message.
-
Shipping Upgrades or Customer's Special Instructions: If you have special shipping instructions or wish special shipping methods (for example, you want to use your own UPS or Fedex account), please note so in the note/memo field on our secure order form at the time of your order, or by emailing us at our email address provided in your order confirmation email, or: (not a link)
.-
International buyers: Please see latest information page for international shipments HERE.
-
We recommend EMS (Express Mail International) to some overseas locations (for safety and speed), and depending on weight. We can always provide a quote for what the EMS charge would be to your country.
(IMPORTANT about Duties and Customs: If you are outside the USA, please go to international page before placing order -- some countries have high tariffs and VAT added for imports.)
-
Payment Options: Aside from payment using credit cards, Paypal via our shopping cart on the website, we have an alternate merchant card which we can use in cases of delayed orders, wait-list etc, when there is a time lag between ordering and shipping dates. It is our policy to charge only within 24 hours of orders shipment date. So, to review your payment options prior to ordering, please click here.
PACKING:
Our packing is of Export Standard grade. We are veteran exporters/wholesalers so all items are properly packed. We do not charge extra for our handling or packaging.
AN IMPORTANT NOTE TO INTERNATIONAL CUSTOMERS:
( PLEASE READ OUR INTERNATIONAL INFORMATION PAGE FIRST)
Also, before you commit to buying anything please be sure you know the laws of your country concerning import tariffs, duties and restrictions. We cannot always be aware of each country's peculiar requirements. We strongly suggest that -- to avoid problems or unexpected expenses(duty etc)-- be sure that the item you are buying will not be subject to any special import duties etc in the receiving country or that you are willing to pay such expenses upon receipt of the package.
Top