FAQ: For International Customers
Special Information for our customers located outside the United States:
We have been in the export-import business since 1989. We have shipped all over the world and continue to do so on a regular basis. The information below is culled from the questions we have received from customers over the years. We urge our non-USA customers to read this section before ordering.
International FAQs: These are the most commonly asked questions we receive from buyers outside the United States:
- What countries do you ship to? We have shipped to the following countries:
- Do you take foreign currency?
- What are your terms?
All orders must be pre-paid before shipping. All prices are FOB (EX WORKS): Newark, Delaware USA.
- What are shipping options for international customers?
We use United States Postal Service as our primary method of international shipment, as well as United Parcel Service(UPS) and FedEx to Mexico and Canada; We do have a DHL International Account which can be used upon request from customer before placing the order.
We also have discounted international shipping rates using GlobalPost(tm) to some countries. We ship to all countries which are not prohibited by United States State Department or US Export Regulations and to destinations around the world covered by the United States Postal Service and other carriers.
For any questions, please contact us through the contact button on our website or send email to us at the following address (not an email link) ->:
- What about my import duties, customs etc.?
All import, VAT, customs duties etc are the responsibility of the customer paid upon your receipt of goods in your country. Given the great difference in how countries handle import, we cannot know what your exposure will be, though we know some countries which have a history of charging customs for our goods. We recommend you email us with your specific country and concern and we'll work with you. We have extensive Export-Import experience since 1989 and know preferred terminologies for customs documents etc.
UPDATE: October 18, 2021: The European Union (EU) has changed how it handles VAT and import costs. Therefore we now participate in IOSS (Import-One-Stop-Shopping) for orders under €150, so that the customer pays VAT at the time of order, and VAT is not charged upon delivery. IOSS definitely decreases import costs/fees paid by recipients in most EU countries. Please SEE FULL INFORMATION HERE.
- Do you sell on consignment?
Sorry, we do not offer this.
Handy Tools for International Customers:
Still have questions? Please contact us by webmail HERE