USA Customers' RETURN POLICY for Bulk Kimono ProductsWe encourage first-time buyers to carefully review the FAQ section (frequently asked questions), as well as the testimonials on our site before finalizing your order. Also, feel free to contact us if you still have questions.
Please note also that the unusual nature of this product requires us to have a variation to our general return policy, as follows:
We DO accept returns on your first order, but not partial returns, of by-pound products. If you do not like it, return the entire package & get a refund, less the amount we paid to ship it initially and a $5.00 restocking fee per carton. The return policy is not intended as an approval basis or consignment, but as a protection for new buyers. If you have any questions please feel free to contact us on this page.
If your package arrives and it has been soiled or damaged in transit, please inform UPS and us immediately and we will provide further instructions. If it is not what you imagined it to be, please let us know immediately, no later than 72 hours after delivery. We will give you instructions and authorization to return. To qualify for a refund, PLEASE DO NOT RETURN YOUR ORDER WITHOUT GETTING OUR ADVANCE AUTHORIZATION.
Upon our receipt of the original package in the same condition, we will pay a refund to you in the same manner as you paid us, issuing you a credit card credit, or sending a check for the cost of the merchandise, less initial shipping cost & restocking fee of $5.00 per carton.
We issue the refund within one business day of our receipt of the returned package (unless we are out of the office).If the material was damaged in transit, restocking fees do not apply. If you wish to ask any questions, please email Dana Lewis or call at
(U.S.) 610-987-9720. (USA-Canada Toll Free: 1-800-987-2926)
IMPORTANT EXCEPTION FOR INTERNATIONAL BUYERS OF BY-POUND PRODUCTS RETURNS:
International shipments of bulk kimono products ARE NOT returnable nor refundable. If this is a concern to you, please contact us prior to ordering. The main reason for this policy is the cost to return, and the possiblity of incurring import charges etc upon re-entry to USA. Therefore, please be sure to carefully review ALL our information before deciding. We have MANY satisfied international customers. Their comments can be seen here.
Thank
you for shopping yokodana!
Yoko Lewis & Dana Lewis, General Partners
Yoko Trading