RETURNS / REFUNDS
TERMS & CONDITIONS
(last updated & revised December 31, 2004)
- We know how difficult it is to buy certain things without examining
them in person. This is particularly so with the kinds of things
we sell. We urge customers to not only look at pictures of items,
but to
carefully
read the text descriptions which complement
the pictures. Also, feel free to email questions
before
finalizing a web purchase from us. This helps cut down on returns
and saves us both time (and money).
- As we deal with antiques and one-of-a-kind specialty garments,
where so much is subjective, the judgment about returns can be
difficult. We welcome your opinions and input.
Please write , particularly if you are one of our members
or regulars
- If you do not like what you have bought, please contact us by
phone, fax or email
for return authorization within 72 hours of receipt of
your item; please state specifically your reasons for return.
Our intention in having a return policy -- while many other vintage
and antique merchants have you bought it, it's yours
policies -- is to accomodate the difficulty you face when buying
something without seeing it or touching it.
- REFUND: Upon our receipt of the item in the same condition as
we shipped to you, we will refund to you in the same fashion you
paid us, within 1 business day of our receipt of the item, unless
we are out of the office. In such cases, our schedule is always
posted in the BLOG(Web Log) page. As posted
in each item, we incorporate the shipping cost into the price you
pay. Our refund will be less that amount, cost of shipping item
to you originally.
- DAMAGED IN TRANSIT: If the order was damaged in any way during
shipment to you, please also let us know specifics immediately
so we can file a claim. If your item was shipped UPS, also inform
UPS immediately, describing the specific details of the damage,
no matter how slight.
- PACKING FOR RETURNS:We ask that you please use our original
shipping carton & packing material for returns. We will provide
detailed instructions at the time of return. We only ask that
you cover the cost of shipping item back to us. Also, we strongly
urge you to insure the item when returning. In some cases we may
cover the cost of return shipping at our discretion.
- TIME LIMIT FOR RETURNS: We also ask that you return the item
immediately, postmarked within 3 business days. To qualify for
the terms of refund/returns we must receive the item by the 7th
business day following our return authorization notice. If you
have a circumstance where you need an extension, please contact us right away.
- INTERNATIONAL RETURNS: contact us beforehand for details if
you are concerned about this and live outside the continental
USA.
-
Exception
: by-the-pound damaged kimono
returns:
We encourage first-time buyers to carefully
review the appropriate
FAQ section (frequently asked questions) , as well as
the testimonials on our
site before finalizing your order. Also, feel free to
contact us if you still have questions.
Please note also that the unusual nature of
this product requires us to have a variation to our general
return policy, as follows:
We DO accept returns,
but not partial returns, of this by-pound product. If you
do not like it, return the entire package & get a refund
(less the amount we paid to ship it to you initially &
a $5.00 restocking fee). If your package arrives and it is
damaged, please inform UPS and us immediately and we will
provide further instructions. If it is not what you imagined
it to be, please let us know immediately, no later than 72
hours after delivery. We will give you instructions and authorization
to return.
Upon our receipt of the original package in
the same condition, we will pay a refund to you in the same
manner as you paid us, issuing you a credit card credit, or
sending a check for the cost of the merchandise, less initial
shipping cost & restocking fee of $5.00. We issue the
refund within one business day of our receipt of the returned
package (unless we are out of the office).
If the material was damaged in transit, restocking
fees do not apply. If you wish to ask any questions, please
contact us or call at (U.S.) 610-987-9720.
Thank you for
shopping yokodana!
Yoko Lewis, Proprietor
Yoko Trading
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