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Hello! Thanks for
visiting. We are Yoko Trading, Yoko Lewis, also known as
"Yokodana". This page is a collection of various practical information
about our business and web site. Please
scroll down for answers to the most commonly asked questions.
There are various ways to locate something on our site:
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You can browse or shop on our site, by starting from the home page or the catalog first page. You will see there the various categories of merchandise (such as Vintage Fabric, Bulk Kimono, Kimono Accessories,etc). We recommend searching by section.
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Use our Site Search Engine.
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Kimono & Fabric FAQ's start HERE.
II. Our Priorities in Replying to You & other details:
Just so you know, this is our order of priority for responding to your emails:
- Catalog Orders:
Secure page confirms with automated reply when secure order is placed. We will follow up as soon as possible -- when in the office -- to confirm availability of item.
- Notices concerning order status, shipping schedules etc:
These are our first priority, answering within 24 hrs when here. General shipping schedule and status is updated almost daily in our Web Log (BLOG) page.
- Confirmation of credit card purchases submitted through our secure page:
Orders submitted via our web site generate a message to you immediately (automated message is generated from the secure server, usually within the hour).
- Requests for clarification on item descriptions:
When in the office, usually same day. (Email is your best bet for this type of query).
- General requests for information:
We provide cultural and background information about the Japanese cultural items we sell. As we are a commercial site and not an informational site we sometimes cannot answer some questions right away.
In an effort to provide this information we have -- and upgrade in an ongoing way -- a substantial FAQ (Frequently Asked Questions) section about vintage and traditional Japanese garments & textiles, etc. We also link to various experts and informational sites in our E-neighbors section. We answer all serious inquiries in our areas of expertise, but sometimes take several days or more depending on the nature of the request. We have a blog which we use to post information about our site, schedule etc. We also put interesting info & resources there as well. Click HERE to visit our blog.
III. Appraisals:
Sorry, we no longer provide these. We once were affiliated with Eppraisals.com but they are defunct. However, we can point you in a good direction: For appraisals information please go here.
We will try to fill special requests but prefer to ask folks to first look at what we have in our on-line catalog before contacting us. If we feel we can possibly fill a request (no commitment on your part), we'll let you know & put you in our "customer wish list", or, in some cases offer you something we have on hand in inventory but not posted to the web site.
V. Our Office hours/ availability
(all times Eastern USA):Mondays -- 9:00AM to 2:00PM
Tuesdays -- 9:00 AM to 2:00PM
Wednesdays -- variable
Thursdays -- 9:00AM to 2:00PM
Fridays -- 8:00AM to 2:00PM
Saturdays -- variable.
Sundays -- variable
WEEKDAY EVENINGS: We are frequently in the office from4:00-5:00PM and 7-10PM , though this is variable.
VI. Your telephone messages and faxes:
Our voice mail and fax are secure and only retrieved by us. If you call and miss us, please leave a BRIEF message, and best time and number to return the call. Please state reason for your call and your location (time zone).
Yoko Lewis
Yoko Trading
4 Medill Lane
Newark,DE 19711
USA Tel: TOLL FREE USA & CANADA: 1-866-215-5164
(Local/International) +302-353-4506
Fax: +866-554-8504
JAPAN: Locations in Kumamoto and Osaka Japan; All contacts go through USA location.We are not set up to receive customers at our Delaware location. We are available to do presentations in our area where we can showcase and offer for sale the same items we offer at our in-person venues.
We answer all bonafide emails: Write Us